Our privacy policy

About this policy

Club Pups (“we,” “us,” or “our”) operates clubpups.com and provides pet daycare, boarding, training, and spa services. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

Information we collect

Information you provide to us

When you contact us through our website forms, we collect:

  • Your name
  • Email address
  • Phone number
  • Location/address
  • Additional comments or inquiries you submit

Information collected automatically

When you visit our website, we automatically collect certain information through:

  • Google Analytics: Website usage data, including pages visited, time spent on site, device information, and general location data
  • Microsoft Clarity: User session recordings and website interaction data to improve user experience
  • Cookies and similar technologies: Small data files stored on your device to enhance website functionality and collect analytics data

How we use your information

We use your personal information to:

  • Respond to your inquiries and provide customer service
  • Communicate about our pet care services
  • Improve our website and services through analytics
  • Send marketing communications (if you opt in)
  • Comply with legal obligations

SMS and text messaging

If you opt in to receive text messages from Club Pups, we will send you franchise opportunity information, appointment reminders, and service updates. Message frequency varies. Standard message and data rates may apply.

You can opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us directly. Your consent to receive text messages is not required as a condition of inquiring about or purchasing our services.

We store your phone number securely and do not share it with third parties for their marketing purposes.

Information sharing and third parties

Service providers

We share information with trusted third-party service providers:

  • Gingr App: For booking and appointment management, you will be directed to Gingr’s platform (gingrapp.com), which operates under its own privacy policy. Any information you provide directly to Gingr is governed by their privacy practices.
  • Analytics Providers:
    • Google Analytics and Google Tag Manager (Google’s Privacy Policy applies)
    • Microsoft Clarity (Microsoft’s Privacy Policy applies)
  • Email Marketing: We may use Klaviyo for email marketing services, subject to their privacy policy.

Legal requirements

We may disclose your information when required by law, to protect our rights, or to ensure the safety of our customers and their pets.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data retention

  • Contact form submissions: We retain contact information permanently on our servers to maintain customer service records
  • Analytics data: Retained according to Google Analytics and Microsoft Clarity default retention periods
  • Booking data: Managed by Gingr according to their retention policies

Your rights and choices

You have the right to:

  • Access the personal information we have about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal and business requirements)
  • Opt out of marketing communications
  • Disable cookies through your browser settings (though this may affect website functionality)

Cookies and tracking technologies

Our website uses cookies and similar technologies for:

  • Essential website functionality
  • Analytics and performance measurement
  • Improving user experience

You can control cookies through your browser settings, but disabling certain cookies may limit website functionality.

Data security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Children's privacy

Our services are intended for adults only. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected information from a child under 13, we will delete it promptly.

Changes to this policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will post the updated policy on our website with a new effective date. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.