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Frequently asked questions

Everything you need to know about Club Pups

Find answers to our most commonly asked questions. If you don’t see what you’re looking for, please contact us.

Joining Club Pups

It's simple… Just fill out an application. Once we receive your application, we will verify that your pup is up to date on all required vaccines and has been spayed/neutered if over the age of 6 months.

We schedule our temperament evaluations on Mondays and Wednesdays. The evaluation fee is $38 per pup (full day daycare fee). Call or email us to schedule an appointment in advance!

At Club Pups, we like to focus on safety and fun for your pup. We ask that your pup arrives at Club Pups at 9:00am. The temperament evaluation is 2-hours and you, the owner, are not required to stay. Your pup's temperament evaluation involves meeting the staff, getting acquainted with the facility, and assessing your pup to make sure that they not only get along with the other dogs at our daycare, but also to confirm that their visit with us is a blast. All these steps take place for the safety of your pup and other pups at the facility. If you wish for your pup(s) to stay for a full day of daycare, pickup times during evaluation days are 4:00pm - 6:30pm.

Your pup must be at least 16 weeks old to be enrolled at Club Pups. We also require that you provide documentation of all required vaccines, and that your pup be spayed or neutered by 6 months of age to participate in daycare and group play.

Your dog's wellbeing

Our main focus is the health of all the pups. We require up-to-date flea/tick medication, rabies, DHPP (distemper and parvo), and Bordetella (every 6 months) vaccinations (we also highly recommend influenza vaccination). In the case these are not up to date, your pup will not be able to enter for the safety of themselves and the safety of the other pups at our facility. Rabies and DHPP dosage as directed by your veterinarian, if your pup has aged out of DHPP a veterinarian letter will be required. Bordetella is required every 6 months. At this time, we do not accept titers in lieu of a vaccination.

We will NOT evaluate a pup over the age of 6 months if it's not neutered or spayed. If your pup is over the age of 6 months and a CURRENT client (i.e. you completed your pup's temperament evaluation at an earlier age) your pup will be charged $75 a night for boarding and will only participate in solo playtime which involves the pup and a staff member.

Club Pups provides a safe environment extremely seriously and goes above & beyond any regulations to make sure your pup has the safest and cleanest environment to interact in. Just like your office or place of employment, sometimes someone comes in who is sick. If someone is showing signs and doesn't feel well, then they will typically stay home so that they can feel better and not spread their sickness to others. We ask the same of all of our dog parents here. In the case that your pup comes in sick, we will send them home. Despite our diligence on preventing the spread of any illness, sometimes there are no visible signs of a cold and sick pups can still infect other dogs with their cold. Though rare, this is a risk of interacting your pup with other pups and is not the fault of anyone.

Just like toddlers, dogs need a balance of activity and rest to stay happy and healthy. Our structured cycles of 25-30 minutes of supervised play followed by rest in private suites prevents over-exhaustion, reduces stress, and minimizes the risk of conflicts between dogs. This approach ensures your pup returns home happy and well-balanced, not overtired or overstimulated.

Membership details

Club Pup daycare packages expire 90 days after the date of purchase!

Your pup MUST attend daycare and/or boarding at least one (1) time in a span of 12 months in order to stay as an active member of Club Pups. Pups that lapse in attending daycare and/or boarding must then be re-evaluated for admission.

Yes, however, there are some exceptions to this. These exceptions are the following: (1) if one of the pups is under the age of 6 months they must board in a separate suite; (2) elderly pups must board separately from younger siblings; (3) unfixed male and unfixed female may never board together; and lastly (4) pups have to be from the same household to board together (i.e., live under the same roof at all times).

Situations happen and life is unpredictable. Our main goal is to ensure the safety of all pups at the facility. While we strive to provide a safe atmosphere for all of our pups, there are times when pups can be unpredictable and lash out at another pup. In the situation this happens and the aggressor pup is deemed unsafe, the aggressor pup will not be allowed back at Club Pups. We will refund the client's remaining visits after veterinary costs are deducted from the remaining balance.

Holiday information

Daycare is closed on the following dates and its following weekend: New Year's Day, Easter Sunday, Memorial Day, July 4th, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, and Christmas Day. No boarding pick-ups or drop-offs are available on these days.

Boarding reservations for major holidays require a 50% non-refundable deposit for the duration of the stay. Non-refundable deposits will ONLY be refunded if the reservation is cancelled in writing 10 days prior to your day of arrival (1st day of boarding). Major holidays include: the first week of January, Easter week, local School Spring Break week, Memorial Day week, 4th of July week, Labor Day week, Thanksgiving week, and the month of December.